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Terms & Conditions

The terms and conditions set out below are for the customers of www.bathroomOne.co.uk only. Please read the terms and conditions thoroughly.

By ordering from our website, www.bathroomOne.co.uk, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you may not continue to use www.bathroomOne.co.uk.

www.bathroomOne.co.uk reserve the right, at any time, to delete, modify, alter or update these terms and conditions, and consequently, you agree to be bound by these deletions, modifications, alterations or updates, upon future visits.

1 Definitions In these terms and conditions

  • 1.1 'Conditions' means the terms and conditions set out below, which can be revised at any time by Centralheat Acton Limited trading as bathroomOne (Company Number: 10050207)
  • 1.2 'We', 'Us', 'Our', 'Ours' refers to the owner of the website, Centralheat Acton Limited trading as bathroomOne (Company Number: 10050207), whose registered office is 14-16 Churchfield Road, London, W3 6EG
  • 1.3 'Website' means the collection of pages published on the internet with the URL www.bathroomOne.co.uk
  • 1.4 'You' means the user of our Website
  • 1.5 'Goods' means the packaged products which we supply in accordance with these terms and conditions

2 Ordering From Us

  • 2.1 You are granted purchase of our Goods providing you adhere to our terms and conditions
  • 2.2 Our Website may only be used within the parameters of the law and thus You agree to comply with all applicable laws, statutes and regulations regarding Our Website and any transactions conducted on or through Our Website
  • 2.3 You are deemed to place an order with Us by ordering through Our online checkout process. As part of Our checkout process You will be given the opportunity to review your order and to correct any errors. Once the Goods are ordered, We will send You an order acknowledgement via email, detailing the products and the total cost of Goods ordered
  • 2.4 We may refuse to accept an order:
  • 2.4.1 Where Goods are not available
  • 2.4.2 Where We cannot obtain authorization for your payment
  • 2.4.3 If there has been a pricing or product description error or
  • 2.4.4 If You do not meet any eligibility criteria set out in Our conditions
  • 2.5 Whilst We try and warrant that all prices, descriptions and other details on Our Website are accurate, errors may occur. We will not be bound to honour incorrect prices and descriptions. If We discover an error in the price or description of any Goods which You have ordered, We will inform You of this as soon as possible and give You the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact You, the order will be treated as cancelled. If You cancel the order and the Goods have already been paid for, You will receive a full refund
  • 2.6 We cannot guarantee that the appearance and/or colours of the Goods shown on Our Website precisely match the appearance and/or colours of the Goods themselves. This will naturally vary according to the resolution and the screen type of your computer. All sizes that are quoted are approximates

3 Indemnity

  • 3.1 You agree to indemnify, defend and hold Us, our directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or that of any other person accessing the Website using your Personal Information

4 Cancellation/Changes of Order

  • 4.1 To cancel or change your order, contact Us immediately via either telephone on 0208 993 5475 or via email at info@bathroomOne.co.uk and provide us with: Your order number, Your name, Your order date and Details of the cancellation/change
  • 4.2 If You receive an email stating that your order has been dispatched, You will not be able to cancel your order. In this circumstance, You will have to return the Goods yourself. Please see the Returns Policy below for more information
  • 4.3 Bespoke items or Special Order items will not be cancelled after ordering
  • 4.4 Goods that make up part or all of Your Order which are not commonly stocked by Us (these will have delivery times of 3-5 working days or greater stated on their product pages), may incur a re-stocking charge of 25% if cancelled at any point after payment has been made by You. The percentage will be at the discretion of Us.
  • 4.5 After 28 days from the day after the day on which the Goods have been received, You will not be able to cancel the Goods order

5 Returns Policy for Non Faulty Goods

  • 5.1 You can return Goods you have ordered from Us within 28 days of receipt for a refund or exchange. You cannot return Goods after 28 days on the date shown on your Order Confirmation email. Returns are only accepted if Goods are returned in their original packaging and condition.
  • 5.2 The cost of returning the Goods to Us shall be borne by You, and may be more than the cost of the original delivery as this is often subsidized
  • 5.3 Upon receipt of the returned Goods we will give you a refund of the amount paid or an exchange credit as required. Unwanted Goods not usually stocked by Us (these will have delivery times of 3-5 working days or greater stated on their product pages) will incur a re-stocking charge. The re-stocking charge would be 25% of the total net price of the Goods in question at time of sale
  • 5.4 We will refund your money immediately or in any case within 30 days of cancellation
  • 5.5 We reserve the right to not accept any Goods where:
  • 5.5.1 The Goods have been used
  • 5.5.2 The Goods are Special Order or Bespoke Goods (stated on each product page, on the last row of the 'Technical Specification' table, if applicable)
  • 5.5.3 The packaging is opened, damaged or defaced
  • 5.6 The original cost of postage will not be refunded under any circumstances

6 Returns Policy for Damaged in Transit Goods

  • 6.1 Damaged Goods must be notified to Us within 48 hours of receipt
  • 6.2 For small Goods that arrive by courier, you agree to open all boxes, thoroughly check the Goods for damage and notify us via email to info@bathroomOne.co.uk if there is damage within 48 hours of receipt. If the packaging of the item appears damaged on delivery, please write ‘damaged’ on the delivery note. The courier drivers will not wait whilst you check the product. Do not use the Goods
  • 6.3 For large Goods arriving in a pallet, you agree to check the Goods for damage. Any Goods damaged in transit must be noted at the time of delivery and documented on the delivery note. We will not accept claims for Goods damaged in transit that were signed for as being in good condition. If You have multiple Goods, it is advisable that you have another able bodied person to help check the Goods for damage
  • 6.4 If part of a Goods order is damaged on delivery, accept all of the order but make a note on the delivery note which item(s) are damaged. Notify Us via email to info@bathroomOne.co.uk or telephone on 020 8993 5475 within 48 hours and we will arrange collection of the damaged item(s) and delivery of the replacement item(s). Do not refuse delivery unless ALL items are damaged
  • 6.5 If You permit someone other than yourself to sign for the Goods on your behalf, You agree to advise them that the Goods must be checked meticulously and You accept full responsibility for any damage or loss if they sign for You
  • 6.6 We cannot consider any claims for damage within 48 hours of delivery due to the agreements put in place by Our couriers
  • 6.7 We cannot refund goods that have been damaged whilst in your possession
  • 6.8 For Special Order of Bespoke Goods that arrived damaged, replacement(s) will be dispatched once it is manufactured

7 Returns Policy for Faulty Goods

  • 7.1 Faulty Goods must be notified to Us within 14 days of receipt
  • 7.2 We may request photographic evidence of the faulty Goods
  • 7.3 Faulty Goods are Goods that arrive in non working condition. Any working Goods that develop a fault after installation will not be accepted. This will be covered by the Manufacturer’s warranty
  • 7.4 In the case of a faulty product, You will need to return the Goods at your cost if You have already received it. Please include a print out of your original email receipt with the return
  • 7.5 The cost of postage for the return is your responsibility. We advise sending the Goods through a postal service that insures the Goods while in transit
  • 7.6 All faulty Goods must be returned to us in their original packaging
  • 7.7 Upon our receipt of the faulty Good(s), an inspection will be carried out to confirm the specified fault
  • 7.8 If a fault is discovered, you will either have the option of obtaining a full refund from Us, or to have new Goods sent out. You will then be reimbursed all postage costs
  • 7.9 If no fault is discovered, only the product value will be refunded. You will be charged the actual cost of the delivery and the collection

8 Pricing and Payment

  • 8.1 All prices are inclusive of VAT at the current rate and are correct at the time of entering information into the system.
  • 8.2 Payment can be made by any of the methods specified elsewhere on Our Website and payment will be debited once the Goods have been ordered
  • 8.3 We reserve the right to make adjustments to the price to take account of any increase in Our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission resulting in the price published for the Goods to be wrong. Correct prices will be confirmed by Us via telephone or email if an error has occurred and You will then be given the opportunity to cancel the order and receive a full refund before Good(s) are despatched. 
  • 8.4 All orders are subject to shipping charges
  • 8.5 Product prices offered on Our Website may not necessarily reflect prices on the same products in Our store. We reserve the right to offer special website prices to Our online customers that will not be offered if the products are purchased in Our store

9 Delivery

  • 9.1 Despatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to the mainland UK and subject to any delays resulting from postal delays or force majeure for which We will not be responsible
  • 9.2 Goods will be delivered to You by a third-party carrier and the cost of delivery will be included in the total price of the order and notified to You on the checkout page of the Website, prior to completing your order
  • 9.3 Please note we do not accept delivery to PO box numbers, hotel rooms and accommodation addresses
  • 9.4 Delivery times are as agreed between Us and You and not as provided for in The Consumer Protection (Distance Selling) Regulations 2000 where applicable
  • 9.5 We may deliver the Goods in instalments, and each delivery shall constitute a separate contract and failure by Us to deliver one or more of the instalments in accordance with these Conditions shall not entitle You to treat the contract as a whole repudiated
  • 9.6 Notification of short delivery or damage in transit must be made in writing to Us within 48 hours of the receipt of the Goods
  • 9.7 All information concerning the return of goods MUST be received by us in writing within 7 days. We do not arrange or accept liability for the transit of returned Goods. Any Goods received without prior written notification will therefore be refused
  • 9.8 Deliveries are made to the nearest hard road point and for the avoidance of doubt We are only insured and required to deliver the Goods to Your delivery address and not to bring them into a property or install them
  • 9.9 We will only deliver Goods to the address specified on the order
  • 9.10 If You reject a delivery of any Product for whatever reason, in accordance with this paragraph, We may charge You an additional fee to cover any reasonable direct cost incurred by Us as a result
  • 9.11 We will deliver to Your delivery address where possible provided that the property is situated on a hard road point
  • 9.12 Where Your order consists of heavy and/or bulky Goods, assistance must be available to Our drivers to offload the Goods. In the event that no assistance is available then We will not be in a position to offload the Goods and We will charge a fee of 10% of the price of the Goods for re-delivery
  • 9.13 Where the Goods can be offloaded by the drivers with no assistance and You have requested that the Goods are left at your property then the Goods will be left at the property at Your own risk
  • 9.14 For the avoidance of doubt, You will be responsible for the Goods as soon as they have been delivered to Your delivery address. From the time of delivery of the Goods any loss or damage to the Goods shall be at Your own risk
  • 9.15 Upon delivery of Goods, you should carefully inspect the Goods. If any of the Goods are damaged or missing, please contact us to inform us of the problem. Do not use the Goods
  • 9.16 Any goods signed for are deemed as being accepted in good condition. We cannot accept any responsibility for damaged goods once the items have been accepted and signed for
  • 9.17 Do not arrange for installation of the Goods until they have been delivered and checked for correctness, damage and shortages by You
  • 9.18 Delivery to locations other than Mainland UK may incur additional delivery charges that are different to what is shown on the checkout screen. Your order will be confirmed by telephone where exact delivery charges will be specified (this does not affect your right to cancel your order). If you have any doubt regarding your location and associated delivery charges, please call for advice
  • 9.19 Delivery itself is charged as a service rather than an addition to goods purchased. Therefore when an order is dispatched the service agreement for delivery is deemed to have been completed (as long as the goods are received)

10 Refusal Of Transaction

  • 10.1 We reserve the right to withdraw any Goods from the Website or Our catalogue or stores at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason to anyone at any time at Our sole discretion. We will not be liable to You or any third party by reason of Our withdrawing any Product, removing or editing any materials or content on the Website; refusing to process a transaction or suspending any transaction after processing has begun
  • 10.2 To be qualified to purchase Goods on Our Website and to lawfully enter into and form contracts on Our Website under English law you must:
  • 10.2.1 Be over the age of 18 years
  • 10.2.2 Provide us with your real name, you real phone number, your real e-mail address, real payment details and other requested information during the checkout process
  • 10.2.3 Specify a delivery address in the United Kingdom. Please note we do not accept delivery to PO box numbers, hotels and accommodation addresses.
  • 10.2.4 Possess a valid credit or debit card
  • 10.2.5 By making an offer to buy Goods, you specifically authorise Us to transmit information (including any updated information) or to obtain information about You from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions
  • 10.3 If a product is listed incorrectly due to a typographical error or error in information from our suppliers, we may refuse or cancel any orders listed, whether or not the order has been confirmed. (this is for your own protection as the product may be mislabelled i.e. having a different specification to what you require) If your credit/debit card has already been charged and We subsequently cancel your order, We will immediately issue a credit to your credit/debit card account for the value paid (including associated delivery charges)

11 Warranty / Guarantee

  • 11.1 This warranty does not apply to any defect in the Goods arising from wear and tear, wilful damage, accidental damage, negligence by You or any third party, use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, misuse, or any alteration or repair carried out without the approval of the Suppliers
  • 11.2 All Goods come with manufacturer’s guarantee where and to the extent transferable to you
  • 11.3 Any guarantee periods quoted on the website for particular products are provided by the manufacturer and are not in any way endorsed or backed by Us. We pass on manufacturer’s warranties in good faith but We do not endorse them and they form no part of Your contract with Us. For the avoidance of doubt, if the manufacturer becomes insolvent, you accept that the additional guarantee is lost.
  • 11.4 In many cases, the manufacturers provide an after sales team of engineers who will come out and fix any problems that You may have with their products. If such a service exists We will provide you with the telephone number of the manufacturer's after sales team and to speed up the process You can make the necessary arrangements directly with them. In the event that You are not satisfied with the service they provide then please contact Us and We will endeavour to resolve any problems for You.

12 Disclaimer

  • 12.1 The information contained in Our Website is for general information purposes only. The information is provided Us and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk
  • 12.2 In no event will We be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of Our Website
  • 12.3 Through this website you are able to link to other websites which are not under the control of Us. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them
  • 12.4 Every effort is made to keep the website up and running smoothly. However, We take no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control

13 Liability

  • 13.1 The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by Us and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of Our Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Our liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law

14 User Content

  • 14.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to Our Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and Our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes
  • 14.2 You are prohibited from posting or transmitting to or from Our Website any material:
  • 14.2.1 That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
  • 14.2.2 For which you have not obtained all necessary licences and/or approvals;
  • 14.2.3 Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
  • 14.2.4 Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data)
  • 14.3 You may not misuse Our Website (including, without limitation, by hacking)
  • 14.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses above.

15 Third Party Sites

  • 15.1 Links to third party websites on Our Website are provided exclusively for your convenience. If You use these links, you leave Our Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
  • 15.2 If you would like to link to Our Website, you may only do so on the basis that you link to, but do not replicate, the home page of Our Website, and You are subject to the following conditions:
  • 15.2.1 You do not remove, distort or otherwise alter the size or appearance of Our logo;
  • 15.2.2 You do not create a frame or any other browser or border environment around Our Website;
  • 15.2.3 You do not in any way imply that we are endorsing any products or services other than Our own;
  • 15.2.4 You do not misrepresent your relationship with Us nor present any other false information about Us;
  • 15.2.5 You do not otherwise use any of Our marks displayed on Our Website without our express written permission;
  • 15.2.6 You do not link from a website that is not owned by You;
  • 15.2.7 Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
  • 15.3 We expressly reserve the right to revoke the right granted in this clause 15.2 for breach of these terms and to take any action We deem appropriate.
  • 15.4 You shall fully indemnify Us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of the clause above

16 Licence

  • 16.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
  • 16.1.1 No documents or related graphics on Our Website are modified in any way;
  • 16.1.2 No graphics on Our Website are used separately from accompanying text;
  • 16.1.3 Any of our copyright and trade mark notices and this permission notice appear in all copies
  • 16.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on Our Website (including without limitation photographs and graphical images) are owned by Us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 16.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use Our Website will automatically be terminated and You must immediately destroy any downloaded or printed extracts from Our Website.
  • 16.3 Subject to clause 16.1, no part of Our Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
  • 16.4 Any rights not expressly granted in these terms are reserved.

17 Law and Statutory Rights

  • 17.1 The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
  • 17.2 The submission by the parties to such jurisdiction shall not limit Our right to commence any proceedings arising from any breach of these conditions in any other jurisdiction it may consider appropriate.
  • 17.3 In the event that you are resident outside England you shall not object to any application by us for an alternative means or place of service or dispensing with service of any court proceedings.
  • 17.4 These terms and conditions do not affect your statutory rights

18 Miscellaneous

  • 18.1 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
  • 18.2 If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
  • 18.3 No waiver by us of any provision of the Conditions shall be construed as a waiver of any proceeding, succeeding or continuing breach of any provision of the Conditions.