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Customer Feedback

At bathroomOne, we strive to ensure our customers not only receive the most competitive prices on all of our products, but also that they receive great service throughout the buying process, from the moment they first step into our showroom, right through to the delivery stage and beyond. Without our customers, we wouldn't be where we are today. It's always great to receive feedback from our wonderful customers. Quite simply, helping customers is what motivates us and what brings us joy. Below is some of the feedback we've recently had from our wonderful customers.

What Our Customers Say

Faheem Khan

"This store is absolutely fantastic. They have been in the area for a really long time, and are known and trusted by many folks in and around Acton. I did my first house about 6 years ago, and both bathrooms were fully kitted out by this store - back then it was called 'CentralHeat Acton'. I recently bought a new place, and due to the great service and prices I got the first time around, I went back again. The new showroom is top class, and the showroom manager is extremely pleasant and helpful as well. I cannot recommend this store enough, and if I ever need to do more bathrooms in the future, I wont look anywhere else"

W5 Mum

"First class customer service and design advice helped us achieve two beautiful bathroom solutions. The team at bathroomOne went above and beyond expectations to make sure we got the look we wanted and everything was delivered in time for the installation"

Margot Waldorf

"Sunny was a godsend. I recently acquired a new property in Chiswick and was recommended bathroomOne by a friend who'd used them only a few months back. I called and asked to speak to Sunny and mentioned I needed bathrooms for my property. I asked if they did site visits, to which Sunny said yes. I paid a small deposit and Sunny came around the same afternoon to measure the bathrooms, I told him what style I needed in each bathroom (modern, with grey finishes) and what my total budget was and he sent through 3D visuals of all my bathrooms the following day, which were so beautiful! He picked all the products, with excellent recommendations, making my life so much easier. Once the order was put through,  from them on, he liaised with my builders the whole time as I was living elsewhere, from the date of order, to delivery and install. Everything went perfectly and I came back to beautiful bathrooms. I love the rainfall type showers! And all it took was one phone call. Sunny did the rest. Effortless. An awesome find."

Beverley & Duncan Schofield

"We bought several items from bathroomOne, and all of them were superb quality. This is the place to go if you want to see products that no other showrooms even have. I used one of their approved installers, who did a fantastic job of fitting our bathrooms. The delivery was agreed a day after ordering, and they even gave us a 15 minute time slot. They turned up on time, all items packaged really well and they were all checked once loaded off the van too. They even took the items to the garage we have in the back garden which was really helpful! Couldn't be happier with the service, the quality of the products and the finished bathrooms"

Daniel Martin

"Very Just had the new bathroom installed and it looks great. Love the way the water flows from the taps you suggested! Didn't even know they could flow so smoothly and softly! My old ones used to splash alot! Thanks for the advice and suggestions. Really very pleased with the outcome! Regards, Daniel"

Jessica Carson

"Great ideas from your showroom and the products you supplied were of very high quality. Sometimes it's good to pay a little more for that quality. Items were delivered well packaged and were checked then and there by the driver which I thought was a great touch. If only all retailers opened up the boxes at point of delivery, we wouldn't have to have the hassle of opening up a box to find a product damaged a few weeks later and then wait another week or so for an exchange. Great stuff chaps! Would recommend you guys in a heartbeat"

Filippo Perbellini

"You helped us alot and gave us alot of good advice so sharing pictures is the minimum we can do! We will obviously recommend you to friends and Jack, the bathroom installer you recommended to us, is a very nice guy. We would definitely recommend him! We'll let you know in 3 months how the bathroom is doing and if everything is still working well."                   

                                     Before                                                                                                                          After

Elisabeth Kinder

"I'm writing to you as I'd really like to make it known how brilliant the service provided by Virdee and his brother Tubbs was at bathroomOne, 14-16 Churchfield Rd. W3. They were really helpful in making sure I got great value for money as I searched for a small but beautiful bath for my new bathroom. Not only were they kind and patient as I went through all the options (at great length!) they were also extremely efficient and delivered the bath quickly, exactly when it was needed. So I'm writing this to express my gratitude as they made something that could have been stressful (as any house renovation generally is) very smooth and easy."

Dr M Blake

"The showroom was full of inspiring ideas, excellent quality products and the service from the team was excellent. I cannot recommend Sunny highly enough for his help with planning my four bathrooms. He had great design suggestions for some difficult issues I had and his general expertise was invaluable. His knowledge of all the books was outstanding. Delivery was smooth and issue free. Everything arrived very well packaged and the delivery team even helped me take some of the items to the 1st floor, whereas most other drivers would have left it at the curb-side. Impeccable, from start to end."

Brendan Zani

"Ordered a few items for my bathroom through the website. The information was up-to-date, some of the products even had helpful videos to watch and make my choice abit easier. Products arrived in the time they said it would and were packaged perfectly. Oh, and very fast response to my emails too! Within 5 minutes! Thanks"

Mrs J Ordezmi

"I just want to say that my dealings with you were great. The showroom was very nice, and you were all very patient and understanding with me and my husband as I know we were very indecisive but you helped us so much and made our lives so much easier as we were very new to the bathrooms world and had no idea that so much was involved in buying a bathroom. You made us feel very welcome and made the process so much easier than it could have been. I want to thank you all for your help and wish you the best of luck with your showroom."